Movila House Sets The Bar High Again

1st August 2019

Movilla House Nursing Home, Newtownards, has been praised in a report following an unannounced inspection carried out by The Regulation and Quality Improvement Authority (RQIA). The report said Movilla House was well-led and was commended for its level of care, staff training, attentiveness to resident’s and resident safety without detracting from the homely atmosphere.

Inspectors commented on how knowledgeable and skilled the team at Movilla House are, and how they ensured that care was provided in a compassionate and caring way. “Residents, were happy that they knew the staff as it is a consistent team with few changes.”

During the inspection, inspectors saw the numerous compliments in the form of thank you cards from resident’s families saying how impressed they were with the care from the team and how residents felt they had a special relationship with them. Written in one of the cards “We truly appreciate everything you did for us as a family and we feel blessed that you were there for her during this very difficult time.”

Residents are offered choice within the daily routine, they have a say in the day to day running of the home and the activities provided have a positive impact. Residents said they were very happy with the variety and quality of meals provided. One resident commented “I can have my meals here [in my room] or in the dining room, the food is excellent.”

A number of ladies told inspectors of a new activity ‘the lunch club.’ They explained that once a month a small number of ladies have a private lunch, it has allowed them to get to know each other better. As a result these ladies have become more involved in the wider activity programme.

Another club recently started was the indoor bowling club. Inspectors spoke with one resident who told them prior to the bowling club they did not participate in the activity programme, but choose to spend their day in their room. Since joining the bowling club they have made friends and now take part in many of the group activities. A resident said “Movilla is no longer just the four walls of my bedroom.” This was commended by the inspector.

Home Manager, Tracey Anderson, said: “I was thrilled when I read the report. I have the most amazing team, from the nurses, carers and lifestyle coordinator, to the chefs, administrators and domestic and maintenance teams. They are committed to delivering extremely high levels of care and support: for them, good is never good enough.

“The team works hard to involve and consult residents and relatives about all aspects of their care, even when dementia has affected the residents’ ability to communicate. This takes time, patience and skill, but it is crucial in giving people dignity and choice.”

Helen McClay, director, said: “The comments from inspectors, residents and relatives capture the welcoming and relaxed atmosphere that Tracey and her team have created. It’s heart-warming to hear resident’s commenting ‘As far as being looked after I have everything I need’ and ‘I’m as happy as a lark.’ From the moment you walk through the door you know Movilla House is a warm, caring and happy place to be.

“I am incredibly proud of everyone on the team, it has been led by an outstanding leader in Tracey who has motivated her team to work with her and the residents to consistently receive outstanding inspection reports.”

The full report is available on the RQIA website or

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